kitsybay Privacy Policy

Last Updated: July 16, 2026

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Overview

At kitsybay, safeguarding your personal information and honoring your privacy is a core commitment. This Privacy Policy describes the types of data we gather, how we use and process it, and the measures we take to protect it whenever you browse our website, engage with our platform, or purchase from our store.

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Information We Collect

When you interact with our services, we may collect the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, phone number, and order history — gathered when you register an account, complete a purchase, or update your kitsybay profile.
• Payment Data: Every payment transaction is encrypted using Secure Sockets Layer (SSL) technology and handled directly by payment processors that comply with PCI-DSS standards. kitsybay never stores and cannot access full credit card numbers, CVV security codes, or banking credentials.
• Usage Data: IP address, device type, browser type, operating system, and interaction details — captured automatically through cookies and analytics tools as you navigate our platform.
• Communications: Messages, inquiries, customer support correspondence, or feedback you submit through email, contact forms, or live support channels.

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How We Use Your Information

Your personal information is used solely for legitimate business purposes:

• To process, fulfill, and ship your orders, including sending order confirmations, tracking information, and delivery updates.
• To deliver responsive customer support and resolve issues related to orders, shipping, or products.
• To send essential transactional and service notifications tied to your account or orders.
• To examine usage patterns, refine website functionality, and enhance the customer experience.
• Marketing Communications: Promotional or marketing emails are sent only when you have explicitly opted in. You may withdraw your consent at any time by clicking the "Unsubscribe" link in any promotional email or by contacting our team directly.

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Sharing of Information

We never sell, rent, trade, or otherwise share your personal information with third parties for their own commercial or marketing purposes.

We disclose your personal data only to trusted third-party service providers whose services are required to operate our platform and fulfill your orders:

• Payment Processors: PCI-DSS-compliant payment gateways that securely process transactions.
• Shipping & Logistics Partners: Courier and postal services that package, ship, and deliver your orders.
• Analytics Providers: Services that help us assess website traffic and performance using anonymized, aggregated data.

Every third-party service provider is contractually obligated to uphold strict privacy standards, protect your data, and use it only to carry out authorized tasks on behalf of kitsybay.

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Data Security

We maintain strong technical and organizational safeguards — including SSL/TLS encryption for data in transit and restricted access protocols — to shield your personal data from unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

Our website uses two categories of cookies:

1. Essential Cookies: Required for core functionality, such as preserving shopping cart contents, security authentication, and navigating checkout. These cookies cannot be disabled.
2. Analytics & Performance Cookies: Used to collect anonymized information about how visitors interact with our store, helping us improve site usability.

You may adjust non-essential cookie preferences through your browser settings at any time.

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Your Rights

Depending on the state or jurisdiction in which you reside, you hold specific rights concerning your personal information:

• California Residents (CCPA / CPRA): The right to know what personal data is collected, the right to request deletion, and the right to non-discrimination for exercising your privacy rights. As stated above, kitsybay does not sell personal information.
• Residents of Other U.S. States with Comprehensive Privacy Laws: Where applicable state law grants you rights to access, correct, update, delete, or obtain a portable copy of your personal data, or to restrict its processing, we honor those rights.

To exercise any of these rights, please contact our privacy compliance team at [email protected]. We will verify your request and respond within 30 days.

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Changes to This Policy

kitsybay may revise this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on our website before those changes take effect. We encourage you to review this page periodically.

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Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please reach out to us:

• Official Business Name: kitsybay
• Privacy & Customer Support Email: [email protected]
• Customer Support Phone: 12106393112
• Physical Business Address: 6407 COUGAR VLG, San Antonio, TX 78242, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST